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Frequently Asked Questions
Have questions about our products or services? Find answers to common inquiries below.
Do I need an account to place an order?
No. You can checkout as a guest. Creating an account simply allows you to track your orders, view previous purchases, and reorder quickly.
Can I place orders for a business or care organisation?
Yes. We supply care homes, healthcare teams, domiciliary services, manufacturing facilities, education, nurseries, leisure centres and everyday consumers. Bulk ordering and repeat supply options are available.
Can you source products not listed on your website or catalogue?
Yes. All hygiene and healthcare products meet relevant UK/EU standards, including CE or UKCA certification where required. Certificates can be supplied on request.
Are your products certified?
Yes. If you need a specialist item, contact speak our team, we work with multiple manufacturers and can often source additional products.
How long does delivery take?
We aim for same day dispatch on all orders placed before 12.00pm.
Standard UK delivery typically arrives within 1-3 working days.